Xada

Privacy Policy

Introduction
Xada is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information in compliance with the Privacy Act 1988 and the Australian Privacy Principles (APPs).

1. Information Collection
We collect the following types of information:

  • Personal Information: Provided during account creation (e.g., name, email, company name) and when you interact with customer support.
  • Usage Data: Information about how our platform is accessed and used, such as IP addresses, device information, and browsing activities.

2. Purpose of Collection
The information we collect is used for the following purposes:

  • Service Provision: To operate and improve our platform and personalise user experience.
  • Communication: To send updates, respond to inquiries, and provide customer support.
  • Marketing: With your consent, we may send promotional emails regarding Xada’s services.

3. Data Security
We take appropriate security measures to protect your personal information from unauthorised access, alteration, or disclosure. While we strive to use commercially acceptable means, no transmission over the Internet is completely secure.

4. Data Disclosure

  • Service Providers: We may share information with third-party vendors who assist with Xada’s operations (e.g., cloud hosting, analytics).
  • Legal Requirements: Xada may disclose your information if required by law or to protect the rights, safety, or integrity of our services.

5. Cross-Border Data Disclosure
Personal information may be stored or processed outside Australia in countries where our service providers operate. Xada takes steps to ensure any international data transfers are secure and compliant with Australian privacy law.

6. Data Retention
We retain personal information as long as necessary to fulfill the purposes outlined in this policy or as required by law. Users may request data deletion by contacting our support team.

7. Access and Correction
You have the right to access and correct your personal information. To request access or corrections, please contact our support team at [support@xada.com].

8. Complaints Process
If you have concerns about how we handle your personal information, please contact us at [support@xada.com]. If we cannot resolve your complaint, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

9. Changes to Privacy Policy
We may update this Privacy Policy as necessary to reflect changes in our practices or legal requirements. Users will be notified of significant changes via email or platform notifications.

Contact Information
For questions or concerns about this Privacy Policy, please reach out to [support@xada.com].